Privacy Policy

This Privacy Policy applies to all online communication with UdefineU, LLC. When you provide us with online information through this Website, we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Please note that your visit to our Website is subject to this Privacy Policy and our Terms and Conditions.

At all times, we reserve the right to disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request; to protect UdefineU, LLC rights or property, or during emergencies when safety is at risk, or for credit fraud protection and risk reduction purposes.

Information Collection and Use

We only collect personally identifiable information about you via this Website when you provide it in connection with a request for a product, service, or information. For example, if you decide to place an order, we will ask you for your delivery and billing address, phone number(s), email address, credit card number and its expiration date. If you decide to complete a user registration form or survey, we may ask you for information such as your contact information (e.g., name, e-mail address and mailing address), age group or birth date. When you submit your personally identifiable information on this Website, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. UdefineU, LLC may use the information that you provide to fulfill your request for a product, information, or other service, or respond to an email or other request, as well as to create and deliver to you our newsletters or surveys, communications containing product information, usage tips or promotions, help improve our website(s) or services, or customize visitors' experience at our website(s). We do not share your credit card or other account information with unaffiliated third parties unless you authorize us to do so, or if it is necessary to fulfill our responsibilities including, but not limited to, delivering a product or service that you order. If you prefer not to receive email marketing communications from us or from third parties, please see Section 7 below. You cannot opt-out of receiving communications from UdefineU, LLC (or third parties who may assist us) relating to a specific order or request for a product or service. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

We may also collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular. Information gathered may be used in aggregate form for internal business purposes, such as generating statistics and developing marketing plans. We may share or transfer such aggregate, non-personally identifiable information with or to our affiliates, licensees and partners.

This Website is intended for adults. We do not knowingly collect personal information from children under the age of 16. However, if the parent or guardian of a child under 16 believes that the child has provided us with personally identifiable information, the parent or guardian of that child should contact us at privacy@udefineu.com if they want this information deleted from our files so that it is not in retrievable form. If we otherwise obtain knowledge that we have personally identifiable information about a child under 16 in retrievable form in our files, we will delete that information from our existing files so that it is not retrievable.

Ensuring Your Security

We use the Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so no one can read it in transit. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information.

Safe Shopping Guarantee

We guarantee that every online transaction you make will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. It is determined that under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Technology Utilized

There are two commonly used technologies used on this site, clear gifs and cookies. We use these to monitor the performance of the site and to measure its effectiveness. "Cookies" are small pieces of information stored by your browser on your computer's hard drive. We do not use cookies to obtain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. Please be assured that accepting a cookie does not give us access to your computer or personal information, under any circumstances. If you disable cookies, you may be unable to order or use other features of our sites.

Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are not tied to users' personally identifiable information but just tell us if you may have seen one of our ads online.

Third Parties

We may rely on other companies and individuals to perform functions on our behalf. Examples include data analysis firms, customer support specialists, webhosting companies, and fulfillment companies (e.g., companies that fill product orders or coordinate mailings). We may share personally identifiable information with such third parties as appropriate for them to perform their functions, but they may not use such information for any other purpose. We may also share personally identifiable information with marketing partners or other direct marketers, so they can send you notices about their products or services. If you do not want to receive email marketing communications, see section 7 below for opt-out information.

Notification of Changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy.

Choice/Opt-Out

During the checkout process we give you the opportunity to opt-out of receiving special promotions or updates from UdefineU, LLC. In addition, the Website may prompt you to provide your e-mail address to receive special promotions from UdefineU, LLC. If we collect your e-mail address through other means other than during the checkout process, we will send a confirmation e-mail to allow you to opt-out in case you do not want to receive e-mail communications from UdefineU, LLC.

To unsubscribe from receiving e-mails from UdefineU, LLC you may click the "unsubscribe" link at the bottom of any e-mail you receive from UdefineU, LLC or you may click on the following address /unsubscribe.

We will make every reasonable effort to respect your contact wishes. Please be aware that information does flow from a variety of channels that may sometimes cause your opt-out wishes to be delayed. In the event you feel you are contacted and should not have been, please contact us at optout@udefineu.com. If you have questions or concerns regarding this statement, please contact us at privacy@udefineu.com.